Cancellation/Refund Policy
At Pert, we value your satisfaction and strive to provide the best possible service. Please review our cancellation and refund policy to understand our procedures in case you need to modify or cancel an order, or request a refund.
Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that orders can only be cancelled if they have not yet been processed for shipment. Once an order has been processed, it cannot be cancelled.
Refund Eligibility
Refunds may be issued under the following circumstances:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will arrange for a replacement or issue a refund, depending on your preference.
- Order Errors: In the event of an error on our part, such as shipping the wrong item or quantity, please notify us immediately. We will rectify the mistake and provide a full refund or exchange.
- Cancellation Before Shipment: If you cancel your order before it has been processed for shipment, you may be eligible for a full refund. Please contact our customer support team to initiate the cancellation process.
Refund Process
Once your request for a refund has been approved, refunds will be processed within [number of days] days. Refunds will be issued to the original payment method used for the purchase.
Return Shipping
If you are returning a product due to a defect, damage, or error on our part, we will cover the cost of return shipping. For all other returns, including cancellations initiated by the customer, the customer is responsible for return shipping costs.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Customized or personalized products
- Products that have been used or damaged by the customer
- Gift cards or promotional items
Contact Us
If you have any questions or concerns regarding our cancellation and refund policy, please don’t hesitate to contact our customer support team at [insert contact information].
Policy Updates
We reserve the right to update or modify our cancellation and refund policy at any time. Any changes to our policy will be reflected on this page.
Thank you for choosing Pert for your smart home needs!